Frequently Asked Questions
- Where`s the agency located?
2020 NE 163rd St Suite #106, North Miami Beach, FL, United States
- What services does the agency provide?
Hotel Reservations, Tours, and Travel Packages
Flight Booking
Car Rentals
Parcel Shipping to Cuba (Regular and Express)
Purchase of Food, Hygiene, and Home Appliance Combos
International Mobile Top-ups
Online Shopping with Delivery to All of Cuba
- Do you pick up shipments from all states?
Yes, we accept shipments/packages from anywhere in the United States and Canada.
- Do you deliver throughout Cuba?
Yes, we cover all provinces and municipalities in Cuba, including the Special Municipality of Isla de la Juventud.
- What is the delivery time?
- Regular Parcel
Air Shipping: 7 to 10 business days after the flight departs for Cuba. Flights are available three times a week.
Sea Shipping: 25 to 30 business days.
- Express Parcel
Havana: 48 hours after the flight departs.
Rest of the provinces: 7 days.
- Regular Parcel
- What is the minimum weight?
- Air Shipping
Minimum: 15 pounds (Havana, Artemisa, and Mayabeque) and 20 pounds (Rest of the country).
- Sea Shipping
Minimum: 15 pounds (for the whole country).
- Express Parcel
Minimum: 10 pounds (for the entire country).
- Air Shipping
- What items can I send?
Regular Parcel: All types of items, except frozen goods.
Express Parcel: All types of items, including frozen goods (Havana); except durable goods.
- Where can I book flights to?
Anywhere in the world.
- Which Cuban provinces are served by flights?
You can book direct flights to Havana, Santa Clara, Camagüey, Holguín, and Santiago de Cuba.
- What services do you offer?
We offer top-up and package services for Cuba and other countries.
- What communication services do you provide for Cuba?
International Top-ups; NAUTA HOME Top-ups; Micro Top-ups; SIM card sales; TUR SIM card sales; and Modem sales.
- On which platforms can I make purchases?
You can make your purchases through platforms like Amazon, Shein, Temu, AliExpress, Walmart and many others.