Frequently Asked Questions

  • Where`s the agency located?

    2020 NE 163rd St Suite #106, North Miami Beach, FL, United States

  • What services does the agency provide?
    • Hotel Reservations, Tours, and Travel Packages

    • Flight Booking

    • Car Rentals

    • Parcel Shipping to Cuba (Regular and Express)

    • Purchase of Food, Hygiene, and Home Appliance Combos

    • International Mobile Top-ups

    • Online Shopping with Delivery to All of Cuba

  • Do you pick up shipments from all states?

    Yes, we accept shipments/packages from anywhere in the United States and Canada.

  • Do you deliver throughout Cuba?

    Yes, we cover all provinces and municipalities in Cuba, including the Special Municipality of Isla de la Juventud.

  • What is the delivery time?
    • Regular Parcel

      Air Shipping: 7 to 10 business days after the flight departs for Cuba. Flights are available three times a week.

      Sea Shipping: 25 to 30 business days.

    • Express Parcel

      Havana: 48 hours after the flight departs.

      Rest of the provinces: 7 days.

  • What is the minimum weight?
    • Air Shipping

      Minimum: 15 pounds (Havana, Artemisa, and Mayabeque) and 20 pounds (Rest of the country).

    • Sea Shipping

      Minimum: 15 pounds (for the whole country).

    • Express Parcel

      Minimum: 10 pounds (for the entire country).

  • What items can I send?

    Regular Parcel: All types of items, except frozen goods.

    Express Parcel: All types of items, including frozen goods (Havana); except durable goods.

  • Where can I book flights to?

    Anywhere in the world.

  • Which Cuban provinces are served by flights?

    You can book direct flights to Havana, Santa Clara, Camagüey, Holguín, and Santiago de Cuba.

  • What services do you offer?

    We offer top-up and package services for Cuba and other countries.

  • What communication services do you provide for Cuba?

    International Top-ups; NAUTA HOME Top-ups; Micro Top-ups; SIM card sales; TUR SIM card sales; and Modem sales.

  • On which platforms can I make purchases?

    You can make your purchases through platforms like Amazon, Shein, Temu, AliExpress, Walmart and many others.

Payment Options 😎 100% Secure

List of available payment methods

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